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1.9 Based on 298 reviews
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  • Customers like
    • Low price 10
    • Whole experience 5
    • Price 4
  • Customers don't like
    • Shipping time 26
    • Customer service 14
    • No way to contact by phone 8

I have nothing to say at the moment but it has been since August 3, 2016 when I ordered. I have a conformation. It said 4-6 weeks. It's been like 7-8 weeks already. So I want my order like now. So right I have nothing good about them.

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My order said it would take 4-6 weeks to get here and it is passed the 6 weeks point with no details or update on my order ... not to mention its a fall outfit and i dont want the season to change without recieving it or its trash!

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I understand that they take time and collect orders for the items then do a mass shipping but come on I didn't think it would take 2 months they wasted no time taking my money.i ordered an outfit for granddaughters birthday in August it's been stuck on confirmed every since she's going to out grow it before I even get it grrr . I will never order from here again and will tell all my friends.i have tried to contact them on their page it doesn't... Read more

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Placed an order July 13 for some headbands, here we are Sept. 19 and still nothing...order still says unfulfilled and that's after screaming owl told me the would mass ship the week of Aug. 28th!! Their name is certainly fitting since I wanna scream At them over the phone...but oh wait you can't cuz there is no other contact info other then to message them on their site....I WILL NEVER ORDER FTOM HERE AGAIN!!! They may have great prices but by... Read more

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I was well aware of the loooong time between order and shipment. Ordered in July for a September birthday gift. Order was shipped on the 8th of September and then took an 8 day rest at the Holly Springs, NC PO. Today it has made it to Greensborough, NC. Since I live in MO and have to reship it to CA, I don't think it's going to make it for the birthday. Disappointed. Maybe Fed Ex or UPS would do a better job, Owlets, the USPS really stinks and... Read more

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In do find their process acceptable. I was well aware of the process by simply reading the description and planned accordingly. I knew I had two months before my daughters birthday so ordering a mermaid tail Blanket on their site was perfect timing. It came in the exact time calculated. Received it two weeks before her birthday. Just like I am ordering thanksgiving sets now for November. I don't see how you can get mad when they tell you the... Read more

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I ordered an outfit on July 28th and (48 days later) today, September 14th I finally got an email saying that my order was shipped today. When I tracked the tracking number, it said that a shipping label was prepared but it hasnt shipped yet. I will not order from this company again seeing how my daughter could possibly outgrow the clothing before she even received it. Also, I'm not sure how they get away with selling Halloween outfits 30 days... Read more

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I ordered a Christmas outfit end of october and i didnt get it until a few days before Christmas. Make sure you are aware you will not get your order in a timely manner. She never wore her outfit and i couldnt return it.

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How to contact,havent recieved my orde903 987 5421

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I ordered 3 items from this company. My first item ordered in July...had not even arrived to their warehouse by the specified date. It took 2 conversations with 2 different people to get a refund. At that time I asked for a refund on my 2 additional orders since I'd prefer not to do business with a company that does business this way. Tom, a customer service rep for the company told me these items were 'ahead of schedule' & they would not refund... Read more

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